App-based mobile money and savings management, compromised by serious reliability issues and frustrating access glitches
App-based mobile money and savings management, compromised by serious reliability issues and frustrating access glitches
Vote (10 votes)
Program license Free
Developer COMMERCIAL BANK OF ETHIOPIA
Version 4.32
Works under Android
Vote
(10 votes)
Developer
COMMERCIAL BANK OF ETHIOPIA
Works under
Android
Program license
Free
Version
4.32
Pros
- Internet-based alternative to the USSD version of CBEBirr
- Intended to support all operations available in the USSD service
- Includes an ordinary savings feature within the app
- Represents the latest CBEBirr app line (CBEBirr Plus / CBEBirr+)
Cons
- Reports of serious bugs and glitches in CBEBirr Plus v 1.0.0
- SIM detection and permission errors can prevent users from signing in
- Occasional failures when withdrawing from the savings feature
- Unreliable behavior at critical moments can erode trust in the app
CBEBirr is an internet-based Android app for the CBEBirr service, designed to move everyday mobile money operations from USSD short codes into a dedicated application. It aims to let you carry out the same activities you would normally perform through the USSD version of CBEBirr, but over a data connection.
This app mainly suits existing CBEBirr users who are comfortable with mobile apps, prefer an interface instead of dialing codes, and typically have internet access on their phone.
Internet-based alternative to USSD
The core idea behind CBEBirr is straightforward: provide an app-based experience for CBEBirr operations that were originally handled via USSD. According to the description, every operation available in the USSD version is intended to be accessible inside the app as well.
In practice, this means you can manage your CBEBirr account within a single mobile interface. For users used to the USSD service, this should feel familiar in terms of what you can do, only presented through an internet-connected app instead of repeated code entries.
The app is offered as the latest generation of the service, branded as CBEBirr Plus (also written as CBEBirr+, CBE Birr +, or CBE Birr plus), signaling that it replaces the older app experience with this newer, internet-based one.
Everyday use and savings features
Beyond general account operations, CBEBirr includes options for savings inside the app. One of the highlighted uses is an "ordinary savings" feature, where you can set money aside with the expectation of withdrawing it when needed and then using it for payments.
When this works as intended, it can be a practical way to separate funds for future use while still keeping them accessible from your phone. For anyone managing day-to-day finances via CBEBirr, having savings and payment features under the same roof is a clear advantage.
Reliability problems with CBEBirr Plus
The main drawback right now lies in reliability, especially in the updated CBEBirr Plus (v 1.0.0). There are serious reports of the app failing at critical points.
One recurring issue appears during sign-in. Some users see a warning that the SIM card number is not detected in the phone, or that call permission is not enabled, even when the SIM is actually present and permissions have already been granted. When this happens, the app simply does not proceed, effectively blocking access to the account.
Another concern involves glitches around savings and withdrawals. There are cases where money stored using the ordinary savings feature could not be withdrawn at the moment it was urgently needed for a payment. Situations like this can be especially damaging, since mobile money apps are often used under time pressure, for payments that cannot easily be delayed.
Together, these problems suggest that the current version still struggles with bugs, especially around permission detection and transaction execution. For an app that handles access to stored funds, this level of instability is a significant weakness.
User experience and trust
CBEBirr Plus aims to modernize the CBEBirr experience by moving from USSD to an internet-based app, and in concept it offers a more convenient way to handle the same operations. However, the reported glitches can quickly outweigh that convenience.
When an app manages savings, withdrawals, and payments, users need consistent behavior above all else. Errors that block login or prevent access to savings at crucial times can undermine confidence in the service, even if the underlying CBEBirr platform remains solid. Until these technical issues are addressed, CBEBirr Plus feels like a promising idea that is held back by its own implementation.
Pros
- Internet-based alternative to the USSD version of CBEBirr
- Intended to support all operations available in the USSD service
- Includes an ordinary savings feature within the app
- Represents the latest CBEBirr app line (CBEBirr Plus / CBEBirr+)
Cons
- Reports of serious bugs and glitches in CBEBirr Plus v 1.0.0
- SIM detection and permission errors can prevent users from signing in
- Occasional failures when withdrawing from the savings feature
- Unreliable behavior at critical moments can erode trust in the app